Since our inception, we have been committed to delivering excellent and innovative IT support & consulting services. We pride ourselves on ensuring that our services are produced to the highest standards & result oriented so that you can achieve your designated goals. Our comprehensive range of services include project-based services, strengths of this system, service desk, end user services, data center management services, network management services
Tech Support Services
STRENGHTS OF THIS SYSTEM
- Strong Project Management team
- Central Tech Support Team for Technical Management
- Technology resources to build and sustain its IT set-up is a crucial need. However, the biggest challenge that most organizations face today is finding the right resources, training them and retaining them.
- Our Staff Augmentation Services (SAS) aims to help customers get skilled resources at the right time for the right cost.
L1/L2 Resources for End-user support, Service Desk
L2 Resources for VIP support, Server support, Network Support
L3 Resources / Domain specialists / Project Managers / IT Infrastructure Manager
SERVICE DESK
Our Service Desk works with the objective of helping IT users get resolution of their issues quickly.
Service Desk is the single point of contact for all IT users in an organization. For any concern, issues or requests pertaining to the IT Infrastructure and it’s applications.
Our Service Desk works with the objective of helping IT users get resolution of their issues quickly, all along keeping them informed about the status of the incidents till their closure.
With the skilled and experienced resources clubbed with adoption of ITIL methodology, we ensure that the first call resolution (FCR) is high, resulting in minimum productivity loss for the end users
Also, our regular training on soft skills – communication skills and etiquette, ensure that all communication is friendly and smooth.
END USER SERVICES
Strengths of Infrastructure Managed Services
- Employee productivity, the prime focus for every organization, needs devices that are always available. It’s critical.
- Support includes the whole range of devices such as desktops, laptops, printers, tabs, mobiles and business applications such as Email, Operating System, MS Office, Anti-virus and others.
- Strong process orientation – works as per ITIL framework
- Focuses on transformation and continual improvement in the user’s experience
- Our End User Services are designed to proactively monitor the client’s devices and applications with the objective of preventing or minimizing the disruptions. These services are delivered through remote support, which works in tandem with service desk to deliver a world-class experience.
- Services Automation – uses best-of-breed tools for operations automation
- Capability to support our customers at remotest of locations anywhere in the country
DATA CENTER MANAGEMENT SERVICES
Ever-increasing use of centralized business applications, the dependency on critical IT infrastructure is also increasing and
hence organizations cannot afford non-availability of Data Center services.
WE PROVIDE THE FOLLOWING SERVICES FOR DATA CENTER
