Tech Support Services

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TECH SUPPORT SERVICES

Since our inception, we have been committed to delivering excellent and innovative IT support & consulting services. We pride ourselves on ensuring that our services are produced to the highest standards & result oriented so that you can achieve your designated goals. Our comprehensive range of services include project-based services, strengths of this system, service desk, end user services, data center management services, network management services

PROJECT-BASED SERVICES

We do a lot of one time Project-services which can be delivered in a time bound manner on all India basis.

STRENGHTS OF THIS SYSTEM

  • Strong Project Management team
  • Central Tech Support Team for Technical Management
  • Technology resources to build and sustain its IT set-up is a crucial need. However, the biggest challenge that most organizations face today is finding the right resources, training them and retaining them.
  • Our Staff Augmentation Services (SAS) aims to help customers get skilled resources at the right time for the right cost.
  • L1/L2 Resources for End-user support, Service Desk

  • L2 Resources for VIP support, Server support, Network Support

  • L3 Resources / Domain specialists / Project Managers / IT Infrastructure Manager

SERVICE DESK

Our Service Desk works with the objective of helping IT users get resolution of their issues quickly.

END USER SERVICES

Strengths of Infrastructure Managed Services
  • Employee productivity, the prime focus for every organization, needs devices that are always available. It’s critical.
  • Support includes the whole range of devices such as desktops, laptops, printers, tabs, mobiles and business applications such as Email, Operating System, MS Office, Anti-virus and others.
  • Strong process orientation – works as per ITIL framework
  • Focuses on transformation and continual improvement in the user’s experience
  • Our End User Services are designed to proactively monitor the client’s devices and applications with the objective of preventing or minimizing the disruptions. These services are delivered through remote support, which works in tandem with service desk to deliver a world-class experience.
  • Services Automation – uses best-of-breed tools for operations automation
  • Capability to support our customers at remotest of locations anywhere in the country

DATA CENTER MANAGEMENT SERVICES

Ever-increasing use of centralized business applications, the dependency on critical IT infrastructure is also increasing and
hence organizations cannot afford non-availability of Data Center services.

WE PROVIDE THE FOLLOWING SERVICES FOR DATA CENTER

Server Management – System Administration and OS Management

Virtualization & Messaging Support Services

Storage Management – backup and restoration of services

Database Administration and Management

NETWORK MANAGEMENT SERVICES

Businesses are driven by connectivity. With the revolution of Internet and increasing exchange of data and information, network availability is a paramount need. We take a proactive approach to provide the highest level of network support services.

Network monitoring and management

Automated alerting and ticketing system

Remote configuration and troubleshooting of WAN and LAN

Network Traffic Analysis

Optimization of bandwidth utilization and performance

Multi-vendor and multi-technology support

Explore A Smarter Way to Managing Your Business, send some basic information for consultation.

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